Formal notice for refund of a cancelled ticket Quebec

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Free template to adapt to your situation: replace the sample information (names, addresses, dates, amounts, references) with your own.

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[Your name]
[Address]

[City], [date]

FORMAL NOTICE – BY EMAIL AND REGISTERED MAIL

[Organizer / ticket seller’s name]
[Address]

Re: Refund of tickets – [event], [date], order no. [___]

Sir or Madam,

On [date], I purchased [__] tickets for [event] scheduled on [date], for a total of $[amount] including fees. The event was [cancelled / postponed to ___ and I cannot attend].

Since the service was not provided, I am entitled to a full refund, including service fees [a credit or voucher is not acceptable to me].

I put you on notice to refund the sum of $[amount] within 15 days. Failing this, I will request a chargeback from my card issuer and institute proceedings, with a copy to the Office de la protection du consommateur.

[Signature]
[Name]

Free, no sign-up. Replace the sample information with your own.

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Drafting notes

  • When a service is not provided, the consumer is entitled to restitution of the price (arts. 1604 and 1699 C.C.Q.).
  • Resale of tickets above the advertised price without the producer’s authorization is prohibited in Quebec (s. 236.1 CPA).
  • For a cancelled flight, see the Air Passenger Protection Regulations.

How to use this template

  1. Download the letter in Word or PDF with the button above.
  2. Adapt it to your situation: your contact information, the recipient’s, the facts, dates and amounts.
  3. Send it with proof of delivery (registered mail or bailiff) and keep a copy.
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Sonia Pin

About the author

Sonia Pin Legal counsel, business law

Sonia Pin is a legal professional specializing in business law and commercial litigation. She drafts and updates the contract and letter templates published on Avocat Montréal, with a focus on Quebec civil law (Civil Code of Québec) and the practical requirements of the courts and administrative tribunals.

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