Letter requesting reimbursement of unjustified fees Quebec
Updated on
Free template to adapt to your situation: replace the sample information (names, addresses, dates, amounts, references) with your own.
FreeTemplate letterWord · PDF · No sign-up
DownloadWord or PDF
[Your first and last name]
[Address]
[Phone / email]
[City], [date]
[Company name]
[Customer service]
[Address]
Re: Request for reimbursement of fees – account / contract no. [___]
Dear Sir or Madam,
On my [invoice / statement] of [date], you charged the following fees: [description: administrative fees $___, late fees $___, service fees $___].
These fees [are not provided for in our contract / were not disclosed in the advertised price / do not correspond to any service rendered].
I request that you reimburse the sum of $[amount] no later than [date] and that you confirm in writing that these fees will no longer be charged.
Failing this, I will file a complaint with the Office de la protection du consommateur [/ the Financial Consumer Agency of Canada / the Ombudsman for Banking Services] and claim this sum before the Small Claims Division of the Court of Québec.
Sincerely,
[Signature]
[First and last name]
Free, no sign-up. Replace the sample information with your own.
DownloadWord or PDF
Drafting notes
- Under the Consumer Protection Act, the advertised price must include all fees except taxes; a merchant may not claim a price higher than advertised.
- A consumer may claim reimbursement of amounts not provided for in the contract, as well as punitive damages in cases of serious breach.
- For federally regulated banks, the complaint process includes the bank’s internal ombudsman before external bodies.
How to use this template
- Download the letter in Word or PDF with the button above.
- Adapt it to your situation: your contact information, the recipient’s, the facts, dates and amounts.
- Send it and keep a dated copy.
About the author
Sonia Pin Legal counsel, business law
Sonia Pin is a legal professional specializing in business law and commercial litigation. She drafts and updates the contract and letter templates published on Avocat Montréal, with a focus on Quebec civil law (Civil Code of Québec) and the practical requirements of the courts and administrative tribunals.
